A 99.9% Server Uptime
We’ve built our shared hosting system using dependable hardware and significantly customized software. Our administrators have installed a tweaked version of Security–Enhanced Linux on each of our hosting servers in order to ensure optimal security and dependability. We have set up a number of DoS prevention appliances along with very powerful firewalls to make sure our network is invincible and secure.
All our shared hosting plans feature a 99.9% server uptime guarantee. And no matter which datacenter you pick, the guarantee remains the same.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it’s very important that you also build your own network architecture. That’s why we set up a custom internal network in each one of our datacenters. Relying on top–of–the–line Juniper switches and routers, our internal network allows for stupefyingly fast data transfer speeds and is also completely redundant.
Because of this, you will take advantage of a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, irrespective of which hosting solution you’ve chosen.
A 30–Day Money–Back Guarantee
While we have done everything to reduce all possible risks with our cloud hosting packages and while our company offers first–rate client support, there are times when the client is simply not content with what we offer. Or he has to move to a more powerful hosting solution, like a VPS server or even a dedicated server.
That’s the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t fully pleased, you will receive a full refund.
24/7 Technical Support
In case you run a web hosting firm, your customer service technicians are of highest importance. This is exactly why we have carefully selected a very knowledgeable group of technicians, each with several years of expertise behind his back. Thanks to them, our company offers 24x7 support with all our web hosting services.
And not only that, we offer a 1–hour response time guarantee. All tech support tickets are responded to in under sixty minutes and our average ticket response time is well under 20 minutes!