Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Guarantee

  • Our client assistance Dept is working round the clock to respond to every one of your help inquiries. Every single ticket you send out to us is going to be responded to within maximum 60 minutes. If your issue calls for the assistance of an administrator, we are going to forward the ticket to the technician in charge and will notify you that the problem is under control.

  • Top quality support service

  • Top–class Customer Help Service

  • We give you 24 hours a day customer assistance via a ultra–fast ticketing solution incorporated into your Control Panel. You could contact us all the time about any of the apps that come pre–configured on your virtual server, this includes the chosen Linux OS version, the server management panel and our custom designed Online Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • An extensive and consistently updated knowledge base is incorporated into our custom–built Online Control Panel. It includes quick tips on how to carry out all of the main website control tasks. The Help zone gives you descriptive how–to article tutorials and step–by–step video lessons. You can gain access to the Help area by clicking on the Help or Video buttons in the upper right part of each Control Panel section.