Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user service crew is qualified to instantly care for all our shared hosting customers’ problems and information demands. Through our ticketing system, it will be possible to supply your issue and a support crew representative will likely get back to you within max one hour. Basically, practice has shown us that the regular reply time frame is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us at any time needed. Our staff of qualified professionals is going to be on the web for you 24x7x365 to respond to all of your enquiries and to eliminate any issue you will likely have. You can easily open a customer assistance ticket from the Pinpoint Web Hosting Online Control Panel or send us an e–mail at any time. Furthermore, on working days, you’ll be able to call us or use the online chatting alternative.

  • Intuitive help center

  • An Intuitive Help Section

  • Pinpoint Web Hosting has integrated a detailed education base into the Control Panel to make sure you obtain important step–by–step guidance anytime. Each area of the Control Panel has its own contextual help area presenting a group of how–to articles. We have also organized video lessons to ensure that you get a better visual representation of the correct way to accomplish any presented job.