Customer Support Channels
A One–Hour Response Time Guarantee
All your help requests will be attended to in maximum one hour after the ticket or email has been received. If your case requires further assistance from a server admin, we’ll direct the support ticket or the e–mail to the person in charge, in a timely manner then leave a note to notify you that more time will be needed for reaching the best solution. Furthermore if you take advantage of our Managed Services package, all of the server management tasks included there will be executed whenever you like.
A Top–Quality Help Desk Support Service
We’ll be available to you 24–7–365 to answer any enquiries that you may have regarding our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also require help handling server management tasks, you can have a glance at our Managed Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures
An Intuitive Help Area
Our Online Control Panel has been installed by default for each dedicated server. Among its functions is a very handy integrated knowledge base that will walk you step by step on everything that you can do. Most of the instructional articles have video versions that demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each Online Control Panel section.