There are a lot of shared hosting companies on the market today, still many of them are resellers that have minimal resources, particularly in terms of support. A way to distinguish them is the option to contact the company over the telephone. The level of support that you will get through this channel of communication varies based on the provider - some offer experienced telephone support, many others offer basic and customer support only since some issues are more time-consuming and it is easier to be resolved with a ticket, especially when the situation needs to be escalated. Nonetheless, it is good to find that you could always contact your hosting provider as there are numerous small issues which can be resolved without difficulty and in a timely manner with a phone call, not mentioning that you are able to get more information regarding the services even before you become a client.

Phone Support in Shared Hosting

Our shared hosting plans feature telephone support fourteen hours a day even on official holidays, so that if you don't have an account yet, you can give us a call and find out more about our solutions or if we meet the system requirements for your sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so you'll be able to call the phone number which is closer to you. In case you are an existing customer, we will assist you promptly with any general and billing issues as well as with multiple technical issues so as to save you time and efforts - we are aware of the fact that often it's much easier consult with a live person and get things done immediately. Of course, some matters cannot be resolved over the phone, so if this is the case you can use our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you if you have any questions about the semi-dedicated server plans that we supply. Whether you need to learn more about the packages, you have some billing issue or some general issue, you can call us. Despite the fact that some more complicated matters may require a ticket to give time to our technical support crew to investigate, we'll assist you with various tech questions over the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the United States, Great Britain and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we also have a global number where you're able to reach us.