If you ever have any inquiries regarding the hosting service in general or you experience a problem with your sites, you will have to get in touch with the respective web hosting company’s customer support team. It may not matter how quickly they will answer when you have a generic enquiry, but a problem such as a messed up application update, for instance, may lead to your website becoming broken or invisible online. And the longer you have to wait for the support team to help you out, the longer the website will be inoperational. In case you offer goods or services online, any outage will harmfully influence your website and you may lose current or prospective customers. A lot of web hosting providers, especially resellers, respond to e-mails and trouble tickets within twenty four hours, but in the digital realm that is far too long, since customers will rarely revisit a website that is not functioning correctly for lengthy time intervals.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can forget about waiting around for hours and hours on end, or even one whole day, to receive a reply to a helpdesk ticket or an e-mail. No matter when you get in touch with us, we’ll assist you within maximum sixty minutes with any technical and sales inquiries you may have. In fact, our real reply time almost never exceeds twenty-thirty minutes. As we’re available to you 24/7, you will always get help in a well-timed fashion and we realize precisely how important this is in the digital world. As soon as you contact us, we will respond to your questions. In case you bump into any technical obstacle, we will solve it on your behalf, or we’ll supply you with all the needed information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we know just how vital it is to get quick assistance, we promise that you won’t ever have to wait around for more than sixty minutes to obtain a response to any support ticket that you open from your semi-dedicated server Control Panel. The fact is, you’ll seldom need to wait around for more than 20-30 minutes and this applies to any enquiry no matter what its nature is – technical, billing or general. Moreover, our client and tech support staff is available to you 24 hours a day, 7 days a week, 365 days a year, which is the reason why even if you send a ticket during national holidays, you will invariably receive an instant response, which will contain the answer to an enquiry, the solution to a problem or the details needed to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever need to spend a whole day waiting for a reply like you would with many other web hosting providers.