One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting around for hours and hours on end, or even one whole day, to receive a reply to a helpdesk ticket or an e-mail. No matter when you get in touch with us, we’ll assist you within maximum sixty minutes with any technical and sales inquiries you may have. In fact, our real reply time almost never exceeds twenty-thirty minutes. As we’re available to you 24/7, you will always get help in a well-timed fashion and we realize precisely how important this is in the digital world. As soon as you contact us, we will respond to your questions. In case you bump into any technical obstacle, we will solve it on your behalf, or we’ll supply you with all the needed information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we know just how vital it is to get quick assistance, we promise that you won’t ever have to wait around for more than sixty minutes to obtain a response to any support ticket that you open from your semi-dedicated server Control Panel. The fact is, you’ll seldom need to wait around for more than 20-30 minutes and this applies to any enquiry no matter what its nature is – technical, billing or general. Moreover, our client and tech support staff is available to you 24 hours a day, 7 days a week, 365 days a year, which is the reason why even if you send a ticket during national holidays, you will invariably receive an instant response, which will contain the answer to an enquiry, the solution to a problem or the details needed to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever need to spend a whole day waiting for a reply like you would with many other web hosting providers.