Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with lots of other web hosting companies, the ticketing system that we’re using with our shared hosting is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You won’t have to remember several login names and passwords, since you will be able to manage both your tickets and the hosting account itself from a single place. So, if you’ve got a question or chance upon a predicament, you can contact our technical support engineers momentarily. Our system features a smart search option. This suggests that even in case you have submitted heaps of tickets over the years, you’ll be able to find the one that you want without hassle. Additionally, you can check knowledge base guides to dealing with commonly encountered difficulties.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you would like to contact our help desk support staff, you’ll be able to send a support ticket directly from your Hepsia hosting Control Panel instead of using a completely different tech support platform like you will have to do with the majority of hosting providers on the marketplace. Our integrated trouble ticket system will allow you to post a new ticket without any hassle and to look through older tickets using an intelligent search filter. Also, you will be able to take a look at the applicable knowledge base articles that our system will offer you based on the category that you choose for your new ticket. You can perform all these activities without signing out of your Control Panel at any time, so if you stumble upon any complication or have an enquiry, you can get in touch with our support engineers and fix the particular problem in less than one hour through one platform.