A ticketing system is the most common channel of communication that web hosting providers offer to their customers. It is usually part of the billing account and is the very best way to resolve a problem that requires a certain amount of time to investigate or that needs to be forwarded to a system administrator. In this way, all responses contributed by either party will be stored in the very same location in case someone else wants to work on the problem in question and the information in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which means that you’ll need to sign in and out of at least 2 accounts in order to carry out a particular operation or to contact the hosting company’s help desk support staff. If you wish to manage several domains and each one is hosted in its own account, you will have to use even more accounts at the same time. In addition, it could take a substantial amount of time for the hosting provider to respond to your ticket requests.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with lots of other web hosting companies, the ticketing system that we’re using with our shared hosting is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You won’t have to remember several login names and passwords, since you will be able to manage both your tickets and the hosting account itself from a single place. So, if you’ve got a question or chance upon a predicament, you can contact our technical support engineers momentarily. Our system features a smart search option. This suggests that even in case you have submitted heaps of tickets over the years, you’ll be able to find the one that you want without hassle. Additionally, you can check knowledge base guides to dealing with commonly encountered difficulties.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with us and you would like to contact our help desk support staff, you’ll be able to send a support ticket directly from your Hepsia hosting Control Panel instead of using a completely different tech support platform like you will have to do with the majority of hosting providers on the marketplace. Our integrated trouble ticket system will allow you to post a new ticket without any hassle and to look through older tickets using an intelligent search filter. Also, you will be able to take a look at the applicable knowledge base articles that our system will offer you based on the category that you choose for your new ticket. You can perform all these activities without signing out of your Control Panel at any time, so if you stumble upon any complication or have an enquiry, you can get in touch with our support engineers and fix the particular problem in less than one hour through one platform.