24/7 Customer Support in Shared Hosting
All our shared hosting come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our website hosting solutions before you make an order or you are an existing client and you have a question or some difficulty, you are able to contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more complex matters or any troubles that require extra time to analyze and fix. Unlike a number of other web hosting service providers, our trouble tickets come with a guaranteed max reply time of only 1 hour, therefore whatever the problem is, it will be resolved timely and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we offer feature 24/7 customer and tech support, therefore whatever the problem you have, you are able to contact us and we will help you quickly. Our guaranteed response time for each email or support ticket that you open through your Hepsia hosting Control Panel is only one hour; the actual reply time hardly ever is more than 20 min. In addition, we have telephone support with multiple local numbers worldwide plus a live chat, which means that you'll be able to contact us and get additional information about our services even if you do not have an account yet. We are able to assist you with any question or a difficulty you may have - payment methods, package specs, email configuration, hosting account settings, etcetera. If you employ our services, you will never encounter an issue where you have to wait for a day or two to get an issue solved like you have to do with many other service providers.
24/7 Customer Support in VPS Servers
Using our VPS servers, you will never need to wait for more than 1 hour so as to receive assistance for any problem that you could experience regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all the tickets that you open from your billing Control Panel or emails which you send to our technical support crew. We also have local telephone numbers in a couple of countries worldwide plus a live chat service where we'll help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 via the numerous ways of communication, so regardless what your question or problem is, there's always someone to assist you without delay. If you need help with third-party software, which you cannot set up or which gives you problems, you'll be able to take advantage of the Managed Services upgrade package that we offer for all our VPS plans.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we offer include 24/7 support through different methods of communication and with a 1-hour maximum response time warranty. If you want to find out more about the plans or you have any kind of billing or general questions, you can phone one of the local numbers that we have around the world or you may use our live chat service and speak to a live representative. For solely technical difficulties that need the help of a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an email, as these channels are more appropriate to keep track of a certain problem. The answer time for them rarely is more than 30 minutes, which means that you can forget about waiting for a full day to receive help. The support service is available for all server-related issues, which includes the pre-installed software. If you need support for third-party apps, you can consider adding the Managed Services upgrade that we supply with all of the packages.