Lots of people who begin using their first hosting account, or change companies, normally have queries concerning how certain procedures are accomplished or run into complications when setting up different things, including e-mails, website settings, etc. This is the reason why, lots of web hosts have compiled documentation with frequently asked questions and problems so as to help their customers get information swiftly and easily. Consequently, the customer support team representatives can spend more time on actual issues that particular customers may be experiencing, because the solution for the minor things will already be available online and clients will be able to easily solve them without contacting the customer care team. Having in-depth documentation is quite important, especially for new customers without any experience whatsoever, since the hosting service entails tons of features and many individuals can become bewildered about what action to take. A good knowledge base can both help you accomplish the procedures that you wish and become aware of how the web hosting service functions as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages feature an extensive knowledge base where you can find information on all the problems that you could face and their resolutions. You can discover how to set up and manage an electronic mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your email client are correct, but you aren’t able to send email messages, for example. We have done our absolute best to be as exhaustive as possible and to encompass all possible options in order to save you time and effort and to offer you different solutions for each issue. The knowledge base includes informational articles too – both generic ones about the hosting service as a whole, and more specific ones, which will inform you about the functions and features of the Hepsia Control Panel. You can find relevant articles about specific features and functions in each section of the Control Panel, whilst if you wish to see the full collection of articles, you should go to the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers include exhaustive online documentation where you will see information on all the features that our custom-created Hepsia hosting Control Panel offers, as well as solutions to various questions and difficulties that you could experience. All setup manuals contain thorough specifications, so you will not need to worry about skipping something in case you’re planning to export a MySQL database, for example. The troubleshooting articles encompass a number of different likely reasons for given problems and the solution for each and every one of them, so if you aren’t able to send email messages even though you have the correct settings, for instance, you can swiftly find out what the reason could be and correct the issue with two or three mouse clicks in your mail client. As Hepsia has quite a lot of features, you’ll be able to find applicable articles in each and every section. In case you wish to examine all help articles, click on the Help link, which is located in the top right corner of the page.